Shipping Policy

Thank you for choosing XRecer. We are committed to delivering your multi-effects processors efficiently and safely to your doorstep. Please review our shipping terms below.

1. ORDER PROCESSING TIME

Except for pre-order items, orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During high-volume periods or new product launches, processing times may be slightly extended. We
appreciate your patience.

2. SHIPPING RATES AND ESTIMATES

  • Domestic & International Shipping: Shipping charges for your order will be calculated and displayed at checkout based on package weight and destination.
  • Free Shipping: Occasional promotional offers for free shipping may apply to specific regions or orders exceeding a certain amount, as indicated on the checkout page.

3. DELIVERY ESTIMATES

  • Standard Shipping: Estimated 7-15 business days.

Note: Delivery dates are estimates provided by carriers and are not guaranteed. Delays may occur due to customs clearance, peak seasons, or unforeseen logistical issues.

4. CUSTOMS, DUTIES, AND TAXES

XRecer is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend contacting your local customs office for specific details regarding imports.

5. SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking information is usually active within 24-48 hours.

6. ADDRESS CHANGES

Please ensure your shipping address is correct at the time of purchase. If you notice an error, contact us at info@xrecer.com within 12 hours of placing your order. We cannot change the shipping address once the package has been dispatched.

7. DAMAGES AND LOST PACKAGES

If you receive your order damaged, please save all packaging materials and damaged goods, take photos, and contact our support team within 48 hours of delivery.

In the event that tracking shows "Delivered" but you have not received the package, please check with neighbors or your local post office before contacting us to initiate an investigation.

8. RETURNS AND WARRANTY SHIPPING

As outlined in our Limited Warranty, shipping costs for warranty-related services are handled according to local policies or mutual agreement. For non-quality related returns, the customer is responsible for shipping costs both ways.